Updated HELB Contacts, Phone Numbers, and Offices in 2025

For most students going through higher education at various institutions in Kenya, whether at university or college, the Higher Education Loans (HELB) has become a tool that complements academic success. The best part of HELB is that it offers loans and scholarships to undergraduate and graduate students. With over 1.2 million beneficiaries relying on its services annually, having accurate HELB contact information is critical for timely loan applications, repayments, and resolving queries.

From time to time, HELB usually changes its contact information and even sets up new offices nationwide to bring its services closer to its beneficiaries in all Universities and colleges in the 47 Counties in Kenya. So, what are the 2025 HELB Contacts and offices in Kenya?

HELB’s Official Contact Channels in 2025

If you plan to contact HELB, you need to know which department you should contact, as each department deals with different queries. Below are the official HELB contacts you can reach:

Head Office

The Head Office is the country’s headquarters, and HELB coordinates all its services. You can access it by using the details provided below:

Student Service Centre

This center is tailored for students who have applied for their HELB loan and want to follow up on their disbursement status. Below is the office address:

Customer Experience Centre

For general inquiries with any HELB services, and you need to make your physical visit to HELB anniversary towers between 8:00 am and 5:00 pm from Monday to Friday

Contact Centre

While you can personally pay a visit to HELB for physical inquiries, they also have phone contacts and email that you can use to call them from any part of Kenya with any issue you have in mind to be assisted. Their contacts are as follows:

Where Are HELB’s Regional Offices Located?

HELB has cemented its position nationwide by setting up various offices across all 47 counties of Kenya. Additionally, their services are offered at multiple Select Huduma offices, making it easier for anyone to get the assistance they need without needing to visit the HELB anniversary towers in Nairobi.

HELB has 28 county offices that provide localized support for specific needs:

1. Nairobi-GPO,
2. Machakos
3. Mombasa
4. Nakuru
5. Eldoret
6. Nakuru
7. Kisumu
8. Kakamega
9. Kisii
10. Nyeri
11. Embu
12. Kitui
13. Bungoma
14. Lodwar
15. Meru
16. Thika
17. Kitale
18. Kericho
19. Nandi
20. Murang’a
21. Garissa
22. Narok
23. Migori
24. Chuka
25. Kilifi
26. Taita Taveta
27. West Pokot,
28. Bomet

Additionally, for select services, you can also get assisted on Huduma centers for HELB located in the following regions only:

• City Square
• Makadara
• Kibera
• Eastleigh
• Baringo
• Tana River
• Busia
• Elgeyo Marakwet
• Homa Bay
• Isiolo
• Kajiado,
• Vihiga
• Kirinyaga
• Kwale
• Laikipia
• Lamu
• Mandera
• Wajir
• Marsabit
• Nyamira
• Nyandarua
• Samburu
• Siaya

HELB Products And Online Services

The Higher Education and Loans Board offers many services at your fingertips. The HELB products are split into three categories, with the first being HELB loans, which are meant for students joining higher institutions of learning right after completing their secondary education. The HELB loans comprise Jielimishe Loans for employed or salaried students across the diploma, Bachelor’s, Master’s, and even PHD. There are also the Undergraduate loans for University students and TVET loans for students in tertiary institutions. If you are looking to apply for any of these loans, I have covered the detailed process you can access in this guide.

Another HELB product is the HELB scholarships, which are only awarded to postgraduate students in the Master’s who receive a maximum of Ksh 200,000 and PHD level up to Ksh 450,000. Lastly, HELB also offers Partner funds, which are only awarded to needy students at selected institutions across the country, and they are as follows:

• Kenya Institute of Professional Studies Training Revolving Fund
• Kenya Institute of Mass Communication (KIMC) Training Revolving Fund
• Beacon of Hope Training Revolving Scheme
• Catherine Mcauley Nursing School Loan Application
• Water, Sanitation & Irrigation Training Revolving Scheme
• KASNEB Foundation Scheme
• Advocates Benevolent Association Fund ABA
• Kenya School Of Law Tuition Loan
• Maritime Education and Training Scheme (METS)
• Kenya School of Integrated Medicine (KISM)
• Community Health Promotion Fund
• Bar Examination Loan (BEL)
• Eastlands College Of Technology Fund
• Digital Divide Data(DDD) Staff Education Fund
• AIC Kijabe Hospital Fund
• Civil Servants Training Revolving Fund(TRF)
• HELB Afya Elimu Fund

The best part about HELB is that you don’t need to visit any of its offices or headquarters in Nairobi to access any listed services. The Loans Board has made it easier for anyone to access all it offers through its various online services portal, including the HELB student portal, which is explicitly for new loan applications and subsequent applications for continuing students. Check this guide to register on the portal and apply for loans. Other Online portals HELB offers include the Institution portal, Employer portal, and DEBT collectors portal.

Questions And Answers