Thursday 22nd May Update– The Kenya Power & Lighting Company Plc has updated its database on the towns and counties that will be affected by power disruptions on 22 May 2025. The Regions to be affected include Parts of Nairobi County, Parts Of Makueni County and the Central Rift Region.
Kenya Power scheduled outages to modernise ageing infrastructure. Technical teams replaced overloaded transformers in high-demand areas and installed new lines to accommodate 58,000 additional connections under the Last Mile Connectivity Project.
Towns And Counties Affected by KPLC Power Cuts on May 22nd
Kenya Power’s maintenance schedule for 22nd May 2025 will disrupt electricity supply across three counties ( Nairobi, Makueni, and Bomet ), affecting several key locations. The disruption will last from 9 a.m. to 5 p.m. The affected locations in the mention counties are as follows:
| No. | Region | Area | Date | Time | Affected Locations |
|---|---|---|---|---|---|
| 1 | NAIROBI REGION | PART OF KITSURU | Thursday 22.05.2025 | 9:00 A.M. – 5:00 P.M. | Lower Kabete Rd, Kenya School of Government, Lower Kabete Pri, UoN Lower Kabete Campus, Mwimuto, New Kitsuru, Kitsuru Springs Ests & adjacent customers |
| 2 | NAIROBI REGION | PART OF GIGIRI | Thursday 22.05.2025 | 9:00 A.M. – 5:00 P.M. | Mangolia Drive, Mangolia Close, Daize Drive, Daize Close & adjacent customers |
| 3 | NAIROBI REGION | ST. MARY’S SCHOOL | Thursday 22.05.2025 | 9:00 A.M. – 5:00 P.M. | Loreto Convent Msongari, Moody Awori Spur, Muthangari Police, Part of James Gichuru, Kabaserian Ave, Kanjata Cresent & adjacent customers |
| 4 | PARTS OF MAKUENI COUNTY | MAIANI TO ISOVYA | Thursday 22.05.2025 | 8:30 A.M. – 5:00 P.M. | Maiani Mkt, Enzai, Mukaa, Bishop Ngala, Nguluni, Watema, Kitandi, Kilome, Nunguni, Mitini, Kavatanzou, Wautu & adjacent customers |
| 5 | CENTRAL RIFT REGION | LOLGORIAN, MARARIANDA | Thursday 22.05.2025 | 9:00 A.M. – 4:00 P.M. | Whole of Olpisiai, Lolgorian, Kichwa Tembo Kawai, Engos, Angama, Mara Engai, Oldonorok, Gwitembe, Masururaangata Mkt & adjacent customers |
You can follow here for Real Updates on KPLC X (Twitter Account) Page for more updates:
Good evening, please be informed that the following areas will experience a planned power interruption tomorrow, 22nd May 2025, to facilitate essential network maintenance.^BN pic.twitter.com/XdO6nPTbxu
— Kenya Power (@KenyaPower_Care) May 21, 2025How to Check and Report Power Outages in Kenya
Suppose your area or county is experiencing a power outage and it’s not listed above. In that case, KPLC has made it easier for anyone to report a power outage without visiting any of its offices nationwide. These methods are as follows:
Method 1: Via USSD Code (*977#)
This is the best and most reliable method for anyone to use to check and report any power outages. You are given an immediate confirmation with a reference number on your SMS line, and you can share the reference number with KPLC customer service on social media to get an update. The best part is that it works without the internet, meaning even those using “Kabambe” Phones are sorted out.
Here is how to use the KPLC USSD code to check for a power outage:
- Dial *977# on your line, whether Safaricom or Airtel
- Select option 4 (Report incidences)#
- Navigate to option 1 (Power outage)
- Proceed to select either prepaid or postpaid. Step 5
- Provide your meter or account number
- Select the reason for the power loss
Afterwards, you will get a unique reference number so that you can follow up with the KPLC team about your connection status.
Method 2: Through the myPower App
No SMS or Airtime on your mobile phone number? No Problem. KPLC also has the myPower App available for download on the Google Play Store and the iPhone App Store, which you can use to check for power outages.
Here is how:
- Open the MyPower app
- Select ‘report power failure’
- Key in your Account Number or Meter Number
- Enter your phone number
- Select the scope (estate, house, hospital, hotel, etc.)
- Specify the nature of the complaint
- Provide precise location details
- Tap send
- You’ll receive a complaint number for tracking your report.
KPLC Regional Contacts
If you are having an issue that needs immediate assistance, you can reach your regional offices directly using the following contacts
| No. | Branch Name | Physical Location | Branch Telephone | Postal Address |
|---|---|---|---|---|
| 1 | Bondo | Bondo Plaza | 0203530050, 0202674285 | 343 – 40601 Bondo |
| 2 | Bomet | Opposite NCBD | 202689671 | 578 – 20400 Bomet |
| 3 | Bungoma | Victoria House | 202674284, 0552030516 | 467 – 50200 Bungoma |
| 4 | Chuka | Nthiga Plaza | 064-630418 | 16 – 60400 Chuka |
| 5 | Eldama Ravine | Baringo Teachers Sacco Bldg. | 064-630418 | 16 – 60400 Chuka |
| 6 | Elwak | Albaashir Bldg. | 0724478936 | 95 – 70301 Elwalk |
| 7 | Emali | Ithumba Bldg. | 020-2426501 | 290 – 90132 Emali |
| 8 | Embu | Sparko House, Embu Town | 0722886636 | 197 – 60100 Embu |
| 9 | Garissa | Maendeleo Plaza | 202368776 | 9 – 70100 Garissa |
| 10 | Gatundu | Kanyanja Bldg. | 202336980 | 176 – 01030 Gatundu |
| 11 | Habaswein | Farah Haji Bldg | 0715344759 | 86 – 70201 |
| 12 | Hola | Said Habani Bldg. | 0722662912 | 192 – 70101 Hola |
| 13 | Homabay | Sonyako Plaza | 202674283 | 117 – 40300 |
| 14 | Isiolo | Trends Bldg | 064-52013 | 112 – 60200 Isiolo |
| 15 | Kamburu | Kivaa Market | 0722136351, 0722136393 | 77 – 01031 |
| 16 | Kapsabet | KCB Bldg. | 053-52115 | 762 – 30300 |
| 17 | Kakamega | KPLC Bldg. | 0737623223, 0562030023 | 440 – 50100 Kakamega |
| 18 | Kiserian | Isalu Centre | 020-2060618, 0723963839 | 30099 – 00100 Nairobi |
| 19 | Kitale | Ambwere Plaza | 5337009 | 185 – 30200 Kitale |
| 20 | Kilifi | Pwani Medical Centre | 5337009 | 1318 – 80108 Kilifi |
| 21 | Kisii | Daraja Mbili | +254-202442794 | P.O.Box 5-40200 Kisii |
| 22 | Kitengela | MK Arcade, past Naivas | 208074514/5 | 330 – 00204 Athi River |
| 23 | Kerugoya | Professional Plaza – Opp Law Courts | 060-2021359, 0712565080 | 1079 – 10300 Kerugoya |
| 24 | Kericho | Sansora Bldg. | 202442798 | 296 – 20200 Kericho |
| 25 | Kabarnet | KCB Bldg. | 0717154501, 05352432 | 120 – 30400 Kabarnet |
| 26 | Siaya | Opposite Law Courts, Siaya | 202442793, 0713551960 | 541 – 40600 Siaya |
| 27 | Kiambu | Vam Plaza | 20268776 | 30099 – 00100 Nairobi |
| 28 | Kitui | Kitui Teachers Sacco | 444422051, 0202515009 | 476 – 90200 Kitui |
| 29 | Limuru | K-Unity, Limuru | 020-2070006/7 | 103 – 00217 Limuru |
| 30 | Lamu | Casuarina Rest Hse, Kenyatta Rd | 0424632068 | 72 – 80500 Lamu |
You can also reach KPLC headquarters via:
- Phone: +254 203201000
- Email: [email protected]
- Website: www.kplc.co.ke
