It is easier to Reverse M-Pesa money sent to the wrong number, but what about reversing money sent to the wrong till number? Many Kenyans tend to give up and end up losing their Cash. But it doesn’t have to be that hard. In this article, we will walk you through all the steps to take when you need to have your money back in case of erroneous transactions to the wrong M-Pesa Till Number.
The rise of the M-Pesa platform since its early days in 2007 has brought so much convenience, especially in how we handle money. A good case study could be seen in the number of Banks that have embraced Internet banking solutions, all these thanks to M-Pesa. Today in Kenya, it’s hard to Spot a person with a vast Bundle of money as we have gotten used to transacting with M-Pesa. And as we do so, it comes with its challenges as much as the benefits are more. Such challenges include sending money to the wrong till number or even the wrong number. But worry, not all the solutions you need to know have been covered in the article.
About M-Pesa Reversals
Before we dive into the article, Let’s first understand M-Pesa reversals to give you a complete idea of how they work. So what is it? In simple terms, an M-Pesa reversal is just an action to have your money back in case you sent it to the wrong recipient.
Safaricom owns the M-Pesa platform, and over the years, the company has provided several means to curb the issue of wrong transactions. Suppose you have been using M-Pesa for various transactions (and chances are ). In that case, you must have noticed that once you enter your M-Pesa pin and hit send, a pop-up usually appears asking you to confirm whether you want to send money or not, with two options: 1. Yes and .2 No. This is what is called the Hakikisha Service.
The primary purpose of Hakiksha is to prevent erroneous transactions. It is available for all transactions, including sending money, depositing and/or withdrawing from an M-PESA agent, paying transactions, Lipa na M-PESA merchant, and paying bills.
Reverse Money Sent to the Wrong Till Number
The M-Pesa reversal process works differently for Till Numbers than for Sending Money to another M-Pesa Number. Reversing by sending the M-Pesa transaction Message as an SMS to 456 is a quick, common way, but this only works for sending money. For till numbers, you will have to follow the Process below:
Method 1 Contact Safaricom Customer Care
Once you realise that the transaction you have just made is a mistake, it is advisable to act quickly and immediately. However, sometimes, if you delay, and in a case where the recipient has already used the cash, reversing that amount can be very difficult.
So, the best alternative is to reach out to Sfaraicom for assistance. Follow the steps below:
- If you are a prepaid customer, Call 100 or +254722002100, and if you are a Postpay pay customer, call 200 ( Free) or +254722002200 on your Safaricom line
- Once the Safaricom agent accepts your call, explain your situation. Explain that you sent money to the wrong Till number and that it is crucial for them to help you get your money back.
- You will be asked to provide the wrong till number, phone number, and ID number. Please provide accurate details or better assistance.
- A ticket for your issue will be opened, and then Safaricom will try to reach out to the owner of the Till number. During this phase, Safaricom will try to confirm with them if they provided you with any service or such. If they confirm that you truly have made a mistake, the recipient will have to refund the money.
- The money will be back in your account in at least 72 hours, and once it does, you will receive an M-Pesa confirmation message.
Method 2: Visit Safaricom Shops
In the event that after calling Safaricom using their phone numbers and not being reachable or, for one reason or another, phone calls don’t work for you, a quick solution would be making physical visits. While it is time-consuming, they are good solutions as you will be working with the agent personally, and you will be guided better,
Safaricom has shops in all Kenyan counties and Towns. If you are unsure, head over to their website at https://www.safaricom.co.ke/customer-service/retail-shops and search for a shop nearby. Once you locate it, walk there and personally explain your situation, and you’ll be assisted and guided throughout the whole process.
Method 3: Police Stations
This is the last option that you should resort to. It should only become a police case in the event that Safaricom tells you the recipient is unwilling to cooperate.
In such a situation, Get the recipient’s details, including their Phone number, till number, and any relevant information, and then present them to the Police and wait to be guided. If the recipient is willing to cooperate, the case will be handled by the courts. In most cases, your money will be returned, and the recipient might be fined.
Conclusion
This marks the end of our blog post on how to reverse money sent to the wrong Till number. Throughout the article, we have covered every aspect of the M-Pesa reversal process in Kenya for Till Numbers and M-Pesa numbers, ensuring that you are well-equipped if you find yourself in such a situation. If this article has answered all your questions, please share it with your family members so they can be assisted.