Gone are the days when we personally visited various government ministries to get help with various needs. Surprisingly enough, this is not the case today. The government of Kenya has worked tirelessly to consolidate its ministries under one platform, dubbed the e-Citizen Portal. Whether you need to check the Validity of your NTSA driving license or even apply for a new Passport online, all this is possible with the e-Citizen. And this is just the tip of the iceberg: you can access all other services that previously cost you time and money without spending much. So, do you know how the e-Citizen platform works? And what are the ministries on the e-Citizen portal?
If you are new to using the e-Citizen platform or this is your first time encountering it, don’t worry. This comprehensive guide is the answer to all your questions. We will walk you through the registration process and all the services on this platform.
What is eCitizen?
By now, it is clear that the eCitizen portal is the kenyan Goverment Portal that all Kenyan citizens can access. It was launched in 2014 and officially revamped on June 2023 to become the official portal consolidating various government services. The portal is managed by the ICT Authority of Kenya(IDA), and the only way to access this platform is through a web portal via accounts.ecitizen.go.ke.
How To Register on the New eCitizen Portal
Like most organized company portals, the only way to access all that the eCitizen portal has to offer is to register. Creating your account is a straightforward process you can easily do without needing assistance from any IT technician. Here is how:
Requirements
To have a valid account with the Portal, you must ensure that you meet the following eligibility criteria:
- Own a gadget ( Smartphone, Laptop) that can access the internet
- Stable internet connection
- An Email address and a Phone number that are both working
- The following Identification numbers are mandatory:
- For Kenyan Citizens, a National ID is required
- Foreign residents, your Alien ID
- Refugees must have a Refugee ID number
- Diplomats to have Diplomats ID
- Foreigners to Kenya to have Passport Number
Account Creation
If you meet the requirements, the account creation process will be smoother. But then you should know that the eCitizen portal has up to 5 accounts that one can create. These accounts are for Kenyan citizens, Foreigners, Refugees, Diplomats, and Visitors to Kenya.
For Kenyan Citizens, here is how you can easily create your account:
- Visit the official website accessible at https://accounts.ecitizen.go.ke/en/
- Once the website opens on the top navigational bar, look for the Register button, market on the Green button, and click on it.
- Proceed to select account type for Kenyan Citizens
- Next, start filling out the Registration form correctly. This stage will require you to enter your national ID number, name, and contact password and upload your photo.
- When you Enter your contacts, you must validate your phone number. An OTP verification will be sent to your phone number. Enter it and proceed to the next steps. The same is also required for email Verification
eCitizen Account Login
Once you register on the portal, you can use your credentials to log in to the account. This process is simple and doesn’t require much from you.
- Visit the eCitizen portal at www.ecitizen.go.ke.
- Click on the “Sign In” button.
- Enter your email address or ID number and password.
- Choose where you want the OTP sent through your email or phone number, and enter the OTP to continue sent to your phone or email
- Once your account is validated, you can access all the services the platform offers.
If you have lost the credentials to access your account, there is no need to worry. On the same login page, click on Forgot Password, choose your account type, and enter your email or phone address to receive a reset password link that will be sent to you. Follow the rest of the process to get your new password.
All the Government Services On eCitizen
The government has directed all the Ministries to offer their services through the eCitizen portal. This means that you no longer need to visit the Ministries and their various offices unless when required. Currently, the portal has more than 16,000 services from 100 plus ministries, Counties, Departments, and agencies as follows:
National Government
These are ministries that the National Goverment of Kenya manages. Below are their respective links for accessing them on the eCitizen portal.
Counties
The 2010 Kenyan Consition brought about the devolution of some national movement services closer to the common Mwananchi in various countries. Kenya has a total number of 47 counties, but as of the writing of this article, only 7 counties are listed on the eCitizen Portal. These are:
| County Name | eCitizen Link |
|---|---|
| Mombasa County | https://accounts.ecitizen.go.ke/en/counties/001-mombasa-county |
| Meru County | https://accounts.ecitizen.go.ke/en/counties/012-meru |
| Tharaka-Nithi County | https://accounts.ecitizen.go.ke/en/counties/013-tharaka-nithi |
| Embu County | https://accounts.ecitizen.go.ke/en/counties/014-embu |
| Kajiado County | https://accounts.ecitizen.go.ke/en/counties/034-kajiado |
| Bomet County | https://accounts.ecitizen.go.ke/en/counties/036-bomet |
| Kisumu County | https://accounts.ecitizen.go.ke/en/counties/042-kisumu-county |
Agencies
For the National movement to function well, it is usually split into various Ministries. Within the Ministries, there are agencies and departments that make it easier to access all the services offered within the particular ministries. There are at least 100 Ministries on the eCitizen as follows:
- Agricultural Development Corporation
- Agricultural Finance Corporation
- Agriculture And Food Authority (AFA)
- Agro-Chemical and Food Company
- Alupe University
- Anti Female Genital Mutilation Board
- Anti-Counterfeit Authority (ACA)
- Anti-Money Laundering Advisory Board
- Assets Recovery Agency
- Athi Water Works Development Agency
- Betting Control And Licensing Board
- Board of Registration of Architects and Quantity Surveyors of Kenya (BORAQS)
- Boma Yangu
- Bomas of Kenya
- Bukura Agricultural College
- Business Registration Services
- Capital Markets Authority
- Centre for Mathematics, Science, and Technology Education in Africa (CEMASTEA)
- Chemelil Sugar Company Limited
- Chuka University
- Civil Registration Services
- Clinical Officers Council of Kenya
- Commission For University Education
- Commission on Administrative Justice
- Commodities Fund
- Communications Authority Of Kenya
- Competition Authority Of Kenya
- Council of Legal Education
- Counselors and Psychologists Board
- Dairy Training Institute
- Dedan Kimathi University of Technology
- Directorate of Criminal Investigations
- Directorate of Immigration Services (New Applications)
- Directorate of Occupational Safety and Health Services
- Directorate of Veterinary Services
- Egerton University
- Energy And Petroleum Regulatory Authority
- Engineers Board Of Kenya
- Equalization Fund
- Estate Agents Registration Board (EARB)
- Export Processing Zones Authority
- Financial Reporting Centre(FRC)
- Firearms Licensing Board
- Garissa University
- Goverment Press
- Government Chemist
- Government Human Resource Information System (GHRS)
- Government Performance Contracting Information System
- Higher Education Loans Board (HELB)
- Huduma Kenya Service Delivery Program(HKSDP)
- Human Resource Management Professionals Examinations Board
- Independent Policing Oversight Authority
- Institute Of Certified Investment And Financial Analysts
- Institute Of Certified Public Secretaries Of Kenya (ICPSK)
- Insurance Regulatory Authority
- Intergovernmental Relations Technical Committee
- Jaramogi Oginga Odinga University of Science and Technology
- Jomo Kenyatta Foundation
- Jomo Kenyatta University of Agriculture and Technology
- KENYA FISHERIES SERVICE
- KENYA HEALTH PROFESSIONS OVERSIGHT AUTHORITY (KHPOA)
- Kaimosi Friends University
- Karatina university
- Kenya Academy of Sports
- Kenya Accreditation Service
- Kenya Agriculture and Livestock Research Organisation (KALRO)
- Kenya Airports Authority
- Kenya Animal Genetic Resources Centre
- Kenya Anti Doping Agency
- Kenya Biovax Institute
- Kenya Broadcasting Corporation(KBC)
- Kenya Building Research Centre (KBRC)
- Kenya Bureau of Standards (KEBS)
- Kenya Civil Aviation Authority
- Kenya Copyright Board (KECOBO)
- Kenya Cultural Centre
- Kenya Dairy Board
- Kenya Deposit Insurance Corporation
- Kenya Development Corporation (KDC)
- Kenya Development Response to Displacement Impacts Project (KDRDIP)
- Kenya Education Management Institute
- Kenya Film Classification Board
- Kenya Film Commission
- Kenya Fishing Industries Corporation
- Kenya Forest Service
- Kenya Forestry Research Institute
- Kenya Industrial Property Institute
- Kenya Industrial Research and Development Institute (KIRDI)
- Kenya Institute For Public Policy Research And Analysis (KIPPRA)
- Kenya Institute Of Business Training (KIBT)
- Kenya Institute Of Primate Research (KIPRE)
- Kenya Institute Of Supplies Examination Board
- Kenya Institute for the Blind
- Kenya Institute of Mass Communication (KIMC)
- Kenya Institute of Special Education
- Kenya Investment Authority
- Kenya Law Reform Commission
- Kenya Leather Development Council
- Kenya Literature Bureau
- Kenya Marine and Fisheries Research Institute
- Kenya Maritime Authority
- Kenya Meat Commission
- Kenya Medical Laboratory Technicians and Technologists Board
- Kenya Medical Practitioners And Dentists Council
- Kenya Medical Research Institute(KEMRI)
- Kenya Medical Supplies Authority(KEMSA)
- Kenya Medical Training College
- Kenya Meteorological Department
- Kenya National Archives and Documentation Service
- Kenya National Bureau of Statistics
- Kenya National Commission for UNESCO
- Kenya National Entreprenuers Savings Trust(Knest)
- Kenya National Examination Council (KNEC)
- Kenya National Highway Authority(KeNHA)
- Kenya National Innovation Agency
- Kenya National Library Services
- Kenya National Qualifications Authority
- Kenya National Shipping Line Ltd
- Kenya National Trading Corporation
- Kenya News Agency
- Kenya Nuclear Regulatory Authority
- Kenya Plant Health Inspectorate Services
- Kenya Ports Authority
- Kenya Power and Lighting Company(KPLC)
- Kenya Railways Corporation
- Kenya Revenue Authority
- Kenya Rural Roads Authority
- Kenya School Of Agriculture
- Kenya School Of Government
- Kenya School Of Law
- Kenya School of Adventure and Leadership
- Kenya School of TVET
- Kenya Seed Company Ltd
- Kenya Shipyards Limited
- Kenya Space Agency
- Kenya Tissue and Transplant Authority
- Kenya Tourism Board
- Kenya Trade Network Agency (KENTRADE)
- Kenya Tsetse and Trypanosomiasis Eradication Council (KENTTEC)
- Kenya Universities and Colleges Placement Service
- Kenya Urban Roads Authority
- Kenya Utalii College
- Kenya Veterinary Board
- Kenya Veterinary Vaccine Production Institute
- Kenya Vision 2030 Delivery Secretariat
- Kenya Water Towers Agency
- Kenya Wildlife Research and Training Institute
- Kenya Wildlife Service
- Kenya Year Book Editorial Board
- Kenyatta International Convention Center (KICC)
- Kenyatta National Hospital
- Kenyatta University
- Kenyatta University Teaching, Referral and Research Hospital
- Kibabii University
- Kirinyaga University
- Kisii University
- Koitaleel Samoei University College
- Konza Technopolis Development Authority
- LAPFUND
- Land Rent Refunds Section
- MOW Sports Club
- Maasai Mara University
- Machakos University
- Mama Ngina University College
- Maseno University
- Masinde Muliro University of Science and Technology
- Media Council Of Kenya
- Meru University
- Micro And Small Entreprise Authority(MSEA)
- Ministry for Water and Sanitation
- Moi Teaching And Referral Hospital
- Moi University
- Multimedia University of Kenya
- Murang’a University of Technology
- NAIROBI CENTRE FOR INTERNATIONAL ARBITRATION
- NATIONAL COUNCIL FOR POPULATION AND DEVELOPMENT
- NGO Coordination Board
- Nairobi Metropolitan Area Transport Authority (NaMATA)
- Nairobi Technical Training Institute
- National Assembly
- National Authority For The Campaign Against Alcohol And Drug Abuse (NACADA)
- National Biosafety Authority
- National Cereals and Produce Board
- National Cereals and Produce Board (NCPB)
- National Cohesion and Integration Commission
- National Commission for Science Technology and Innovation
- National Construction Authority (NCA)
- National Council for Law Reporting
- National Council for Nomadic Education in Kenya (NACONEK)
- National Council for Persons with Disabilities(NCPWD)
- National Crime Research Centre
- National Defence University of Kenya
- National Drought Management Authority
- National Employment Authority
- National Environment Trust Fund
- National Environmental Complaints Committee (NECC)
- National Environmental Management Authority
- National Gender And Equality Commission
- National Government Constituency Development Fund
- National Health Insurance Fund (NHIF)
- National Housing Development Fund
- National Industrial Training Authority
- National Irrigation Authority
- National Museums of Kenya
- National Police Service Commission
- National Quality Control Laboratories
- National Registration Bureau
- National Social Security Fund(NSSF)
- National Spinal Injury Referral Hospital
- National Transport And Safety Authority (NTSA) (New)
- National Treasury – Pensions Department
- National Water Harvesting and Storage Authority
- National Youth Service
- New Kenya Planters Cooperative Union
- North Rift Valley Water Works Development Agency
- Nursing Council Of Kenya
- Nyayo Tea Zones Development Corporation
- Nzoia Sugar Company
- Office Of The Data Protection Commissioner
- Office of the Registrar of Political Parties
- Open University of Kenya
- P C Kinyanjui Technical Training Institute
- Pest Control Products Board
- Pharmacy And Poisons Board
- Physiotherapy Council of Kenya
- Power of Mercy Advisory Committee (POMAC)
- Private Security Regulatory Authority
- Privatization Commission
- Public Procurement Regulatory Authority
- Public Sector Accounting Standards Board
- Public Service Commission
- Public Service Superannuation Scheme
- Public Trustee
- Pwani University
- Pyrethrum Processing Company of Kenya
- Railway Training Institute
- Registrar College Of Arms
- Registrar Of Cooperative Societies
- Registrar Of Marriages
- Registrar Of Societies
- Registrar of Sports
- Retirement Benefits Authority (RBA)
- Rift Valley Technical Training Institute
- Rivatex East Africa Limited
- Rongo University
- Rural Electrification And Renewable Energy Corporation(REREC)
- Sacco Societies Regulatory Authority (SASRA)
- Siaya Institute of Technology
- Sony Sugar
- South Eastern Kenya University
- Special Economic Zones Authority
- Sports Arts and Social Development Fund
- Sports Kenya
- State Department For Diaspora Affairs
- State Department For Foreign Affairs
- State Department For Public Works
- State Department for Irrigation
- Supplies Branch
- TOURISM RESEARCH INSTITUTE
- Taita Taveta University
- Tana and Athi Rivers Development Authority
- Tea Board Of Kenya
- Teachers Service Commission
- Technical And Vocational Education And Training Authority
- Technical University Of Kenya
- Technical University of Mombasa
- Tharaka University
- The Co-operative University of Kenya
- The Information and Communication Technology (ICT) Authority
- The Institute of Human Resource Management (IHRM)
- The Judiciary
- The Kenya Accountants And Secretaries National Examinations Board
- The Kenya Engineering Technology Registration Board
- The Kenya Export Promotion and Branding Agency
- The Kenya Institute Of Highways and Building Technology
- The Maasai National Polytechnic
- The National Government Affirmative Action Fund
- The National Syndemic Diseases Control Council (NSDCC)
- The Postal Corporation of Kenya
- The President’s Award Kenya
- The Senate
- The State Department for East African Community
- The Tourism Fund
- Tom Mboya university
- Tourism Promotion Fund
- Tourism Protection Service
- Tourism Regulatory Authority
- Turkana University College
- Unclaimed Financial Asset Authority
- Universities Fund
- University Of Nairobi
- University of Eldoret
- University of Embu
- University of Kabianga
- Ushanga Kenya Initiative
- Uwezo Fund
- Veterinary Medicines Directorate
- Water Resources Authority
- Water Sector Trust Fund (Water Fund)
- Water Services Regulatory Board
- Water Works Development Agency
- Women Enterprise Fund
- Youth Enterprise Development Fund
eCitizen Portal Paybill Number
While creating an account not on the eCitzen is free, you should know that accessing the various services that the portal offers is not free. The actual charges vary from one government Minsitiri to another, and as usual, these charges will always be displayed on your portal during the payment process.
On top of the actual charges, there are service fees that you will also be charged for using the services. They are as follows:
| Service Cost (Ksh) | Administrative Fee (Ksh) |
|---|---|
| Below 199 | 5 |
| 200 – 299 | 10 |
| 300 – 499 | 15 |
| 500 – 699 | 20 |
| 700 – 999 | 25 |
| Above 1000 | 50 |
The portal provides several payment options, including Mobile money (Lipa Na MPesa), Credit and debit cards, Airtel Money, and T-Kash. For those who prefer to use the M-Pesa option, the official eCitizen Paybill Number is 222222.
eCitizen Contacts
For Immediate assistance
- Telephone: 254 780 206 206, 254 709 480 000
- Email: support@ecitizen.go.ke
- Twitter: @eCitizenKenya
- Facebook: ecitizenkenya
Wrapping Up
And there you go, friends. In this article, we have seen how to register and log in to the eCitizen platform. I have also taken you through all the services, agencies, and counties listed on the platform so you know what to expect. If you are looking for the eCitizen login portal, I believe this article has done fair Justice for you. If you have any questions that you would like to inquire about, please ask in the comment sections, and I will be there to help you.
All the Best